Refund Policy

This Refund Policy explains when and how you can request a refund for a course purchased from Acinonyx Group LLC ("Acinonyx Group," "we," "us," or "our"). It should be read together with our Terms of Service.

1. Standard refund window

You may request a refund within 14 days of purchasing a course, as long as you have completed less than 20% of the course content. Requests submitted after 14 days, or after significant course progress has been made, are reviewed at our discretion.

2. How to request a refund

Email support@acinonyxgroup.com with the email address used for purchase and the course name. We aim to respond within 2 business days.

3. How refunds are issued

Approved refunds are returned to the original payment method used at checkout. Processing times vary by payment provider and can take up to 10 business days to appear on your statement after approval.

4. Non-refundable situations

• Courses where a completion certificate has already been issued
• Group, school, or bulk enrollments, which are handled under a separate agreement
• Requests made after substantial course completion (20% or more)
• Suspected abuse of the refund policy, such as repeated purchase-and-refund cycles

5. Diploma course installments

If a diploma course is purchased in installments, refund eligibility applies only to installments already paid at the time of the request. Future scheduled installments will simply be cancelled going forward.

6. Course changes or cancellations by us

If we discontinue a course you've purchased before you've completed it, you'll receive a full refund or the option to transfer your enrollment to a comparable course, at your choice.

7. Questions

If anything here is unclear, reach out before purchasing — we're glad to answer questions in advance at support@acinonyxgroup.com.

8. Contact us

Acinonyx Group LLC
1501 South Greeley Highway, Suite C
Cheyenne, WY 82007, United States
support@acinonyxgroup.com